Broker FAQs
FAQ Directory
Process FAQs
Process
How do I add a new user?
TriumphPay administrators have the ability to create new users and select their roles.
The menu is only available for user with administrative privileges. If you need to modified your account privileges, please contact your account administrator or TriumphPay Support.
1. Log in to your TriumphPay Broker profile with your username and password.
2. Go to My Profile, located under the top right user icon.
3. Select My Users tab, located at the top of the page.
4. Click on the Add User +, located at the upper right side of the screen, and complete the required information.
If you encounter any difficulty adding a new user or updating their roles, please submit a ticket to TriumphPay Support.
TriumphPay Audit Document Viewer Keyboard Shortcuts
You can find additional details on the Help page or by hovering over the icons on the document viewer.
For handling documents
| Action | Keyboard shortcuts |
| Mark POD | Alt+D or 0 (Number pad) |
| Mark page as illegible | Alt+T |
| Edit doctypes | Alt+E or * (Number pad) |
| Zoom in | Alt+= or + (Number pad) |
| Zoom out | Alt+- or – (Number pad) |
| Rotate page to the right | Right arrow key |
| Rotate page to the left | Left arrow key |
For navigating between documents and groups
| Action | Keyboard shortcuts |
| Skip to next page | PgDn or Alt+Shift+P |
| Skip to previous page | PgUp or Alt+P |
| Jump to next Group | Alt+G |
| Jump to previous Group | Alt+Shift+G |
What is the NOA or LOR submission process?
When submitting an NOA or LOR to TriumphPay, an email is sent to a personalized email address for your organization. This email address will be provided during the onboarding process.
Once the NOA or LOR is received, it is double processed by a dedicated team to ensure accuracy. The average timeframe for processing is two business days.
If there are discrepancies, the document is then reviewed by a Manager for final determination.
If you need to obtain the email address, or have any questions regarding the NOA/LOR process, please contact your Relationship Manager or submit a ticket to TriumphPay Support.
How do I set an invoice to Broker QuickPay?
TriumphPay administrators users can select to set invoices for Broker QuickPay within the TriumphPay Dashboard.
The menu is only available for users with administrative privileges. If you need to modify your account privileges, please contact your account administrator or TriumphPay Support.
1. Click on Invoices located in the left side navigation menu.
2. Locate and select the invoice that you would like to update.
3. Click on the Settings option.
4. Select Broker QuickPay from the drop-down menu.
For assistance with changes to Broker QuickPay, please contact TriumphPay Support.
TriumphPay Support
Who is my relationship manager?
Your TriumphPay Relationship Manager is assigned to you during the onboarding process.
If you are not sure who your TriumphPay Relationship Manager is and need assistance, please contact your Sales Engineer or submit a ticket to TriumphPay Support and we will facilitate the connection.
How can I contact TriumphPay?
For assistance, please contact TriumphPay Support, where a first response should be received within 8 business hours.
Business hours are Monday through Friday, 7am – 5pm Central Standard Time.
What are TriumphPay business hours?
TriumphPay is open Monday – Friday.
- 7:00 am – 5:00 pm Central Standard Time
- 8:00 am – 6:00 pm Eastern Standard Time
- 6:00 am – 4:00 pm Mountain Standard Time
- 5:00 am – 3:00 pm Pacific Standard Time
For assistance, please contact TriumphPay Support.
Can’t find what you’re looking for?
Self Service
Available 24/7
Access invoices, payment status, reports, submit paperwork, manage wallet and QuickPay preferences, etc.
Live Support
Business Hours: Mon. – Fri., 7am – 5pm Central Standard Time
Fast, friendly experts to support carriers and factors for invoice/load verifications, NOA verifications, payment statuses, account changes, plus more.
